1. Do you provide customization of jewellery?Jewellery customization is what we pride ourselves in! Here at MUS.za, you can book a complimentary and private design consultation with our experienced in-house designer who will help bring your jewellery ideas to life.
2. Can I have my jewellery engraved?Yes, we offer personalized engraving for that personal touch. It is available on most of our rings and all engraving-friendly items.
3. Can you help revamp my old jewellery pieces?
Yes! MUS.za offers shoppers the service of reinventing their dated jewellery pieces, revamping them to look fresh and new.
4. Can you turn my gemstone into a jewellery piece?
We understand that you may have some loose gemstones that hold a special meaning in your heart. We are able to transform them into a beautiful jewellery piece to your liking.
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1. What currency are the prices in?
All our prices online are in Singapore dollars (SGD).
2. Will I be charged tax?
For delivery within Singapore, no additional tax is required.
For all other destinations overseas, you may be subjected to import taxes, sales taxes and/or customs duties, which will be collected from you once the shipment arrives in your receiving country. MUS.za is unable to predict the total amount of the charges levied on the addressee due to the ever-changing nature of the rates and the different customs policies varying from country to country. Please check with your local postage service to find out more.
3. What payment options do I have?
We accept Bank Transfers or Credit Card (Mastercard, Visa & Amex). Your orders will only be processed upon successful payment.
1. Does MUS.za charge for shipping?
We offer complimentary standard shipping worldwide for orders above SGD1,000
For local orders, it will be highly recommended for you to head down to our boutique at Raffles Hotel Singapore.
For international orders, our chosen shipping courier is FedEx.
2. Does MUS.za ship internationally?
Yes, MUS.za ships worldwide. You will be able to get your hands on our delicate, stunning pieces wherever you are.
3. Can I track my order?
Once your order has been packaged for delivery, we will provide updates via WhatsApp or Email.
For international orders, you will be able to track your shipment via the tracking number provided.
1. How to care for my jewellery?
We are happy to assist you in keeping your jewellery in pristine condition. Drop by our store so we can inspect the piece and offer you our complimentary professional cleaning services.
For at-home jewellery care, check out our post about maintaining your collection.
2. Can I resize my jewellery?
Yes, we offer resizing services!
If your jewellery was bought from our store, resizing is complimentary!
Resizing your personal jewellery is also available at a charge!
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3. Can my MUS.za jewellery be repaired/restored?
In the event that your jewellery gets damaged or loses its lustre and shine, repair services and in-depth cleaning/polishing services are available.
Find out more of our maintenance here.